Password Security
Security
Your Pacific Internet Password Protects your Identity and your Privacy
Latest Phishing Attacks: We've spotted many bogus emails with the subject "your mailbox has been deactivated" or similar. Please ignore this kind of scam. At minimum it's phishing for your password to use your account to send spam. Worst case, it's a link to a virus that will spy on your every keypress, steal your credit card and bank account login information, and drain your bank accounts!
We will NEVER ask you for your password by email, unless it is in response to a request that YOU have initiated for help. Email is encrypted in transit, so mail between us and our customers is generally secure, but you can also call us if you are not comfortable asking for support via email.
We will NEVER send you an email asking you to visit a webpage to "confirm" your personal information (including your password) by entering it into a form.
We will NEVER ask you to open an executable or compressed (zip) file to learn about something. All customer announcements, and notifications will be available in plain text.
ID theft is increasing. We strongly suggest you use common sense about any email or phone call you receive. If you were not expecting any email or phone call, you should treat it as suspicious. Criminals are becoming more clever, using less broken english. If you are concerned about ID theft, you must be more vigilant. Here's a good checklist for some of the more common scams out there: Scamorama checklist
If you receive an email containing these types of requests, rest assured it is NOT from us. This is a type of scam generally called "phishing," which attempts to trick people into revealing sensitive information (such as passwords) so that the "phishers" can hijack your account for purposes such as sending spam.
If you ever have a question about the security of your account PLEASE ASK US
In general, it is not a good idea to give anyone your Pacific Internet username and password either by email or by entering it into a webpage. If we need that information, we will contact you via either telephone or U. S. Mail.
Exceptions to this rule are websites which are DIRECTLY affiliated with us, which we will list here. These are recognizable by the domain name (highlighted).
- Pacific Internet Webmail - Address: https://webmail.securepacific.net/
- Roaring Penguin (CanIt AntiSpam) Login - Address: https://antispam.roaringpenguin.com/canit
- Pacific Internet Online Forms for Payment and Support - Address: https://www.pacific.net
- Pacific Internet Users Tools, Anti-Spam Whitelisting, and others - Address: https://members.securepacific.net
- Pacific Internet Domain Name Registration, Renewal, and Management - Address: https://www.pacific.net
In the above cases, note that the address displayed in your browser begins with https: and not
just http: -- this is not specific to us, but does indicate an extra layer of security.
If a website asking for a password does not have an address beginning with https:, never enter your password.