Pacific Internet - Ukiah, California

K-9 Mail

Configuring K-9 Mail

To begin, tap the K-9 Mail icon on your phone after installing the app.

Changing Settings of an Existing Account

From your Inbox, hit the arrow at the top left of the screen twice (pictured in the red box; next to the robot dog icon). The first time, you will be taken to the Folders screen. The second time, you will be taken to the Accounts screen.

Once you are on the Accounts screen, press and hold on the email account that you want to change the settings for.

Back Out of Inbox Account Settings

The Account Options window will pop up. Select Account Settings

To modify your Incoming Server Settings, select Fetching Mail. To modify your Outgoing Server Settings, select Sending Mail.

Getting to Account Settings Account Settings

Under "Fetching Mail", you will need to select Incoming Server to modify your "Incoming Server Settings".

Fetching Mail Incoming Server Settings

Under "Sending Mail", you will need to select Outgoing Server to modify your "Outgoing Server Settings".

Sending Mail Outgoing Server Settings

Setting Up a New Account

Enter your email address and password in the appropriate fields, then tap Next.

The next screen will ask you what type of account you want to set up. This is up to you, but we typically recommend IMAP if you have multiple devices and want your mail to stay synchronized across all of them. If you are unsure what to choose, check out our FAQ.

New Account Account Type

After choosing your account type, you will get to the "Incoming Server Settings" screen. The settings pictured below are for an IMAP account; if you chose POP3, you will need to enter 110 for your incoming port number. Remember to use your full email address (including the @pacific.net) for your username.

After you complete this section, press Next to configure your "Outgoing Server Settings". The outgoing server settings are the same whether your account is POP3 or IMAP.

Incoming Server Settings Outgoing Server Settings

After configuring your settings, you will be asked to configure your "Account Options". We have no preference over what you choose on this section; these options are totally up to you. After tapping Next, you will be able to name your account and write the name you want to be displayed when you send messages. Tap Done to complete the setup.

Account Settings Name Account

Removing an Account

From your Inbox, hit the arrow at the top left of the screen twice (pictured in the red box; next to the robot dog icon). The first time, you will be taken to the Folders screen. The second time, you will be taken to the Accounts screen.

Once you are on the Accounts screen, press and hold on the email account that you want to remove.

Back Out of Inbox Select Account

The "Account Options" screen will pop up. Select Remove Account and then tap OK on the following screen to remove the account.

Remove Account Account Removal

Common Mail Clients

You can use the following guides to help configure your mail program:

If your mail client is not listed, or you do not know what mail client you use, please contact support and a technician will help you.

Incoming & Outgoing Settings

IMAP (Incoming)
Server: imap.pacific.net
mail.pacific.net
Port: 993 (TLS/SSL enabled)
143 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password
POP3 (Incoming)
Server: pop3.pacific.net
mail.pacific.net
Port: 995 (TLS/SSL enabled)
110 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password
SMTP (Outgoing)
Server: smtp.pacific.net
Do not use mail.pacific.net!
Port: 587 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password

Authentication is always required.

Usernames are case-sensitive and should be lowercase.