Pacific Internet - Ukiah, California

Apple Mail (OS X 10.9+)

Configuring Apple Mail (OS X 10.9+)

Open Apple Mail, click on the menu labeled Mail in the upper left, and select Preferences.

Modifying an Existing Account—Incoming Settings

To modify the settings of an existing account, open the Preferences. Select Accounts, then select your account from the left column. Here, you'll be able to view the Account Information.

Account Information

If you select the Mailbox Behaviors tab, you can change settings for when certain messages are removed.

Mailbox Behaviors

The Advanced tab is where you can edit the incoming Port and Use SSL, as well as configure some additional settings. Be sure to uncheck Automatically detect and maintain account settings, or Apple will change your changes behind your back.

Advanced Tab

Modifying an Existing Account—Outgoing Settings

On the Account Information tab, click on the Outgoing Mail Server (SMTP) drop–down menu and select Edit SMTP Server List….

SMTP Server List

The upper frame displays outgoing servers you have already configured. To edit the settings of an outgoing server, select it from the list. Click on the Account Information tab to edit the outgoing Server Name or Description.

SMTP Server Information

Click on the Advanced tab to edit the Port, Use SSL, or update your User Name or Password. Authentication is required and should be set to "Password". Also, uncheck Automatically detect and maintain account settings, or future updates to your computer may break your mail.

Edit SMTP Port

Adding a New Account

To add a new account, click on the Accounts tab, and select Add Other Mail Account. If you are not prompted automatically, you may have to click the "+" below the list of accounts.

Add Account

You will need to select an Account Type, which may be either IMAP or POP. If you are unsure what the difference is, check out our FAQ. Throughout this guide, IMAP settings will be shown on the left, and POP on the right (when they differ).

For the Incoming Mail Server Info, set the Mail Server to "mail.pacific.net". Alternatively, for IMAP or POP3 accounts, you may use "imap.pacific.net" or "pop3.pacific.net", respectively. For the User Name and Password, use your email address and associated password. Be sure to enter your full email address and password correctly.

Select Account Type

After clicking Next, you will be able to add the incoming Port. For IMAP, use port 993. For POP3, use port 995. Make sure the Use SSL box is checked and Authentication is set to "Password".

Incoming Server Port

Next, you will enter the Outgoing Mail Server Info. Outgoing settings will be the same whether the account is IMAP or POP. The SMTP Server is "smtp.pacific.net". For the User Name and Password, use your email address and its password.

Outgoing Server Settings

Click Create to get to the next screen. Here, the Port should be 587. Make sure the Use SSL box is checked. Lastly, set Authentication to "Password".

Outgoing Server Port

Congratulations! You've set up your account!

Common Mail Clients

You can use the following guides to help configure your mail program:

If your mail client is not listed, or you do not know what mail client you use, please contact support and a technician will help you.

Incoming & Outgoing Settings

IMAP (Incoming)
Server: imap.pacific.net
mail.pacific.net
Port: 993 (TLS/SSL enabled)
143 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password
POP3 (Incoming)
Server: pop3.pacific.net
mail.pacific.net
Port: 995 (TLS/SSL enabled)
110 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password
SMTP (Outgoing)
Server: smtp.pacific.net
Do not use mail.pacific.net!
Port: 587 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password

Authentication is always required.

Usernames are case-sensitive and should be lowercase.