Pacific Internet - Ukiah, California

Trust a Certificate in Eudora 7

Trusting Certificates in Eudora 7

After configuring Eudora with the proper mail settings. You may encounter the following error message when you go to check/send mail. The notice displayed contains information about our certificate. Unfortunately, clicking "Yes" to trust the certificate doesn't work as nicely as one would like and will require further steps, listed below.

Certificate Warning

The below errors may also display in the details section of the error log. They're a bit hard to read here, but in short the errors indicate the certificate chain isn't trusted.

Transmission Errors

Step One

Open the "Account Settings" by navigating to the "Personalities" tab and right clicking on the persona causing the certificate error. Left click on "Properties".

Account Properties

Step Two

Click on the "Last SSL Info" button in the lower right.

Outgoing Settings

Step Three

Click on the large button at the bottom called "Certificate Information Manager".

Last SSL Info

Step Four

In the "Certificate Information Manager", under "Server Certificates", highlight the last certificate listed. If there is a "+" sign, click the "+" to reveal the next certificate and then click the "Add to Trusted" button.

Certificate Manager

Step Five

Click the "Done" or "OK" buttons on each window until you get back to the main Eudora screen. Click your "Check Mail" button at the top to have Eudora attempt to send/recieve messages. It's expected that you'll receive a certificate warning just as before. The reason is that you must individually import each certificate in the signing chain, one at a time.

Step Six

Repeat steps 1-5 a second time. At step 4, you should see the following window for the certificate list. Again, ensure the last certificate in the list is the one being selected (expanding the list by clicking on the "+" signs).

Certificate Manager

Step Seven

Repeat steps 1-5 a third time. At step four you should see the following window for the cert list. Again, ensure the last certificate in the list is the one being selected (expanding the list by clicking on the "+" signs).

Certificate Manager

Once complete with step 7, you should be able to send and receive mail without any further certificate warnings from Eudora. If you are still receiving an error, follow step 7 again and ensure you're seeing the same certificate name(s) when clicking the "Add to Trusted".