Pacific Internet - Ukiah, California

Apple iPhones & iPads

Configuring Apple iPhones & iPads

Your username is always your full email address, regardless of what you may see in the screenshots below.

Changing Settings of an Existing Account

To view your existing settings, go to Settings, then Mail, Contacts, Calendars. Under Accounts, select your account. Here you'll be able to view your incoming settings. To view the outgoing settings, tap SMTP server name under Outgoing Mail Server, then select your Primary Server.

Mail, Contacts, Calendars Menu Mail Account Overview Mail Account Settings Outgoing Server Overview

These are the settings your outgoing server should be using.

Outgoing Server Settings

Adding a New Account

To setup a new account, go to Settings, Mail, Contacts, Calendars, Add Account, then Other.

Home Screen Settings Menu Mail, Contacts, Calendars Menu Add Account Menu

These are the settings you'll need to enter for the incoming and outgoing Servers.

New Account Info Incoming & Outgoing Server Info

Common Mail Clients

You can use the following guides to help configure your mail program:

If your mail client is not listed, or you do not know what mail client you use, please contact support and a technician will help you.

Incoming & Outgoing Settings

IMAP (Incoming)
Server: imap.pacific.net
mail.pacific.net
Port: 993 (TLS/SSL enabled)
143 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password
POP3 (Incoming)
Server: pop3.pacific.net
mail.pacific.net
Port: 995 (TLS/SSL enabled)
110 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password
SMTP (Outgoing)
Server: smtp.pacific.net
Do not use mail.pacific.net!
Port: 587 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password

Authentication is always required.

Usernames are case-sensitive and should be lowercase.