Pacific Internet - Ukiah, California

Outlook 2010

Configuring Microsoft Office Outlook 2010

To get to the account settings or to setup a new account, click on File in the upper left, then select Info. To add a new account, click on Add Account and follow the prompts. To check or edit account settings, click on Account Settings, then select Account Settings again.

Account Information

Select the email account you want to view or edit settings for and click the Change… button above.

Email Accounts

Shown below are the settings you should be using. You may choose either IMAP or POP3 for Account Type. Click on More Settings in the lower right for advanced configuration.

Internet E-mail Settings

Outgoing server settings are shown below. Check My outgoing server (SMTP) requires authentication. Select Use same settings as my incoming mail server.

Outgoing Server Tab

Advanced settings are shown below. For a POP3 account, set Incoming server (POP3) to either 110 or 995. For an IMAP account, set the port to either 143 or 993. Make sure This server requires an encrypted connection (SSL) is checked. Set Outgoing server (SMTP) to 587. Set Use the following type of encrypted connection to TLS. For a POP3 account, you may choose to leave messages on the server.

Advanced Tab

Common Mail Clients

You can use the following guides to help configure your mail program:

If your mail client is not listed, or you do not know what mail client you use, please contact support and a technician will help you.

Incoming & Outgoing Settings

IMAP (Incoming)
Server: imap.pacific.net
mail.pacific.net
Port: 993 (TLS/SSL enabled)
143 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password
POP3 (Incoming)
Server: pop3.pacific.net
mail.pacific.net
Port: 995 (TLS/SSL enabled)
110 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password
SMTP (Outgoing)
Server: smtp.pacific.net
Do not use mail.pacific.net!
Port: 587 (STARTTLS enabled)
Username: user@pacific.net
Password: Email address password

Authentication is always required.

Usernames are case-sensitive and should be lowercase.