Pacific Internet - Ukiah, California

Email Program Setup

Email Setup for Common Mail Programs

You can use the following guides to setup your mail program to receive mail from our servers.

Choose one of the mail clients listed below for a step-by-step guide:

If your mail client is not listed, or you do not know what mail client you use, please contact support and a technician will help you.

Windows Live Mail

  1. On the left side of your screen, near the folder list, click Add e-mail account
  2. A new window appears. Type in your email address and password, and make sure Remember password is checked.
  3. For Display Name, type your name as you would like it to appear on mail that you send out.
  4. Check the box that says Manually configure server settings for e-mail account and click Next.
  5. The first line on the next screen says My incoming mail server is a POP3 server. This is correct.
  6. For Incoming Server, type mail.pacific.net and check the box underneath that says This server requires a secure connection (SSL) The incoming port number will automatically change from 110 to 995. This is correct.
  7. Log on using says clear text authentication. This is correct.
  8. Login ID should already contain your username. Do not add @pacific.net
  9. For Outgoing Server, type mail.pacific.net and check both boxes underneath.
  10. Change the outgoing port number from 25 to 587.
  11. Click Next, then click Finish, to save your settings.

Thunderbird 3.x

Please Note: Please Note: While Thunderbird 3.0 and later is an excellent free email program, these new versions try to be more "helpful" by attempting to automatically detect the necessary email settings. Unfortunately, it often gets many of them wrong. Please follow these instructions *carefully* in order to be certain your email is set up correctly.
  1. Click on "Tools", then "Account Settings"
  2. In the bottom-left corner of the screen, click "Account Actions" then "Add Mail Account"
  3. Enter your Name, Email Address, and password, and click "Continue"
    *The screen expands, and here is where it becomes important to pay close attention.*
  4. Be absolutely certain to click the Edit button, located at the far-right side of the window. This is what allows us to fix Thunderbird's incorrect guesses, and this is our ONLY opportunity to click it.
  5. The Incoming box will already say mail.pacific.net. This is correct.
  6. To the right of this, change the popup menu from IMAP to POP.
  7. Continuing to the right, change the number 143 to 110.
  8. Continuing to the right, make sure the next popup is set to STARTTLS, if it is not already.
  9. Change the Outgoing box from smtp.pacific.net to mail.pacific.net.
  10. Continuing to the right, change the number from 465 to 587.
  11. Continuing to the right, change the popup menu from "SSL/TLS" to STARTTLS.
  12. At the far-right of the screen, click the "Re-test Configuration" button. This will cause the "Create Account" button to light up.
  13. Click "Create Account" to save your settings.
  14. Lastly, click OK to exit the settings window.
    If you find you can receive but are unable to send mail, please check the following settings:
    1. Click on Tools, then Account Settings.
    2. In the list of categories on the left, click on "Outgoing Server (SMTP)"
    3. In the box on the right, highlight your outgoing server, probably listed as "mail.pacific.net (Default)" and click the Edit button located to the right.
    4. Change Port to 587.
    5. Change Connection Security from "None" to "STARTTLS"
    6. Change Authentication Method from "No Authentication" to "Normal Password"
    7. For User Name, enter your username (without @pacific.net)
    8. Click OK on both screens to save your changes.

 

Thunderbird 2.0

  1. Click on "Tools", then "Account Settings", then "Add Account".
  2. Select "Email Account" and click "Next"
  3. Enter your Name and Email Address and click "Next"
  4. Select POP as the incoming server type.
  5. Enter mail.pacific.net for Incoming mail server.
  6. Enter your Incoming server username (do not include @pacific.net) and click Next.
  7. Enter an Account Name (used by your computer only, so it can be anything) and click Next.
  8. If prompted for it, the Outgoing Mail Server is mail.pacific.net. If you are setting up more than one account, Thunderbird will use the same outgoing mail server for all of them, and you will not be prompted to enter it.
  9. Click Finish.
  10. Click on "Tools", then "Account Settings"
  11. In the list of categories on the left, click on "Server Settings"
  12. Under "Use Secure Connection" click "TLS"
  13. In the list of categories on the left, click on "Outgoing Server (SMTP)"
  14. In the box on the right, highlight your outgoing server, probably listed as "mail.pacific.net (Default)" and click the Edit button located to the right.
  15. Change Port to 587.
  16. In the "Security and Authentication" section, check the box labeled "Use name and password" and fill in "User Name" with your username, not including @pacific.net.
  17. Under "Use Secure Connection" click "TLS"
  18. Click OK on both screens to save your changes.
  19. When you check mail for the first time, you will be asked for your password. Enter it, and let the program save it.
    If you find you can receive but are unable to send mail, please check the following settings:
    1. Click on Tools, then Account Settings.
    2. In the list of categories on the left, click on "Outgoing Server (SMTP)"
    3. In the box on the right, highlight your outgoing server, probably listed as "mail.pacific.net (Default)" and click the Edit button located to the right.
    4. Change Port to 587.
    5. In the "Security and Authentication" section, check the box labeled "Use name and password" and fill in "User Name" with your username, not including @pacific.net.
    6. Under "Use Secure Connection" click "TLS"
    7. Click OK on both screens to save your changes.

 

Outlook Express 5 or 6 for Windows

  1. Click on "Tools", then "Accounts".
  2. Click on the "Mail" tab.
  3. Click on the "Add" button.
  4. Select "Mail".
  5. Follow the instructions in the wizard, clicking Next between screens
  6. Display name is your name (can be anything)
  7. E-mail address is your email address, for example, username@pacific.net
  8. Incoming server type is POP3
  9. Incoming Mail Server is mail.pacific.net
  10. Outgoing Mail Server is mail.pacific.net
  11. Account Name is your username, which should already be filled in
  12. Password is your login password.
  13. Click Next, then Finish to save your changes.
  14. Click Close to close the Internet Accounts window.
  15. Click on "Tools", then "Accounts".
  16. Click on the "Mail" tab.
  17. Double-click your email account, which is probably labeled "mail.pacific.net"
  18. At the top of the screen, click on the "Servers" tab.
  19. At the bottom of this screen, check the "My server requires authentication" box.
  20. At the top of the screen, click on the "Advanced" tab.
  21. At the top of this screen, in the "Server Port Numbers" section, there are two boxes that say "This server requires a secure connection (SSL)". Check them both.
  22. Next to "Outgoing mail (SMTP)" change the port number from 25 to 587.
  23. Next to "Incoming mail (POP3)" the port number should have changed automatically to 995.
  24. Click "OK", then "Close" to save your changes.
    If you find you can receive mail, but are unable to send, please check the following settings:
    1. Click on "Tools", then "Accounts".
    2. Click on the "Mail" tab.
    3. Double-click your email account, which is probably labeled "mail.pacific.net"
    4. At the top of the screen, click on the "Servers" tab.
    5. At the bottom of this screen, check the "My server requires authentication" box.
    6. At the top of the screen, click on the "Advanced" tab.
    7. At the top of this screen, in the "Server Port Numbers" section, there are two boxes that say "This server requires a secure connection (SSL)". Check them both.
    8. Next to "Outgoing mail (SMTP)" change the port number from 25 to 587.
    9. Next to "Incoming mail (POP3)" the port number should have changed automatically to 995.
    10. Click "OK", then "Close" to save your changes.

 

Windows Vista Mail

  1. Click on "Tools", then "Accounts".
  2. Click on the "Add" button.
  3. Follow the instructions in the wizard, clicking Next between screens
  4. Select "E-mail Account".
  5. Display name is your name (can be anything)
  6. E-mail address is your email address, for example, username@pacific.net
  7. Incoming server type is POP3
  8. Incoming Mail Server is mail.pacific.net
  9. Outgoing Mail Server is mail.pacific.net
  10. Check the "Outgoing server requires authentication" box.
  11. E-mail username is your username, which should already be filled in
  12. Password is your login password.
  13. Click Next, then Finish to save your changes.
  14. You'll be back in the Internet Accounts window. Double-click your email account, which is probably labeled "mail.pacific.net"
  15. At the top of the screen, click on the "Advanced" tab.
  16. At the top of this screen, in the "Server Port Numbers" section, there are two boxes that say "This server requires a secure connection (SSL)". Check them both.
  17. Next to "Outgoing mail (SMTP)" change the port number from 25 to 587.
  18. Next to "Incoming mail (POP3)" the port number should have changed automatically to 995.
  19. Click "OK", then "Close" to save your changes.
    If you find you are able to receive but cannot send mail, please check the following settings:
    1. Click on "Tools", then "Accounts"
    2. Double-click your email account, which is probably labeled "mail.pacific.net"
    3. At the top of the screen, click on the "Advanced" tab.
    4. At the top of this screen, in the "Server Port Numbers" section, there are two boxes that say "This server requires a secure connection (SSL)". Check them both.
    5. Next to "Outgoing mail (SMTP)" change the port number from 25 to 587.
    6. Next to "Incoming mail (POP3)" the port number should have changed automatically to 995.
    7. Click "OK", then "Close" to save your changes.

 

Netscape 7.2

First, make sure you are viewing the Netscape Inbox. If not, click the Window menu, then click Mail & Newsgroups. From there, do the following:

  1. Click Edit, then click Mail & Newsgroups Account Settings.
  2. Towards the bottom of the window that appears, click the Add Account button.
  3. Click Email Account, then click Next
  4. Fill in your name, which can be anything, and your email address, for example, username@pacific.net and click Next.
  5. Select POP as the incoming server type, and fill in mail.pacific.net for both incoming and outgoing mail servers, and click Next.
  6. On the next screen, enter your username (without @pacific.net) for both incoming and outgoing and click Next.
  7. For Account Name, type your email address again, and click Next.
  8. Click Finish to save your settings.
  9. In the categories list on the left, click on "Server Settings"
  10. Check the box that says "Use secure connection (SSL)"
  11. In the categories list on the left, click on "Outgoing Server (SMTP)"
  12. Change Port to 587
  13. Check the box labeled "Use name and password" and fill in "User Name" with your username, not including @pacific.net.
  14. Under "Use Secure Connection" click "TLS"
  15. Click OK to save your changes.
    If you find you can receive but are unable to send mail, please check the following settings:
    1. First, make sure you are viewing the Netscape Inbox. If not, click the Window menu, then click Mail & Newsgroups.
    2. Click "Edit", then click "Mail & Newsgroups Account Settings."
    3. In the categories list on the left, click on "Server Settings"
    4. Check the box that says "Use secure connection (SSL)"
    5. In the categories list on the left, click on "Outgoing Server (SMTP)"
    6. Change Port to 587
    7. Check the box labeled "Use name and password" and fill in "User Name" with your username, not including @pacific.net.
    8. Under "Use Secure Connection" click "TLS"
    9. Click OK to save your changes.

 

Microsoft Outlook 2002 (XP)/2003

  1. Click "Tools", then "E-Mail Accounts"
  2. Click "Add a new email account" then click Next.
  3. Click POP3 for the server type, then click Next.
  4. Fill out the screen as follows, then click Next to continue.
    • Your name = your name
    • E-mail address = username@pacific.net
    • User Name = your username (do not include @pacific.net)
    • Password = your password
    • Remember Password = checked
    • Log on using Secure Password Authentication (SPA) = not checked
    • Incoming Mail Server (POP3) = mail.pacific.net
    • Outgoing Mail Server (SMTP) = mail.pacific.net
  5. Click Next, then Finish to save your settings.
  6. You're now back in the Accounts window. Double-click your email account, which is probably labeled "mail.pacific.net"
  7. In the lower right corner of the window that appears, click on "More Settings"
  8. At the top of the window that appears, click the "Outgoing Server" tab.
  9. Check the "My outgoing server (SMTP) requires authentication" box.
  10. Below that, make sure the dot is in "Use same settings as my incoming mail server"
  11. At the top of the screen, click the "Advanced" tab.
  12. Here, there are two boxes that say "This server requires an encrypted connection (SSL)". Check them both.
  13. Next to "Incoming server (POP3)" the port number should have changed automatically to 995.
  14. Next to "Outgoing server (SMTP)" change the port number from 25 to 587, and click OK to close this window.
  15. Click "Next", then "Finish" to save the changes, and click Close to close the Accounts window.
    If you find you can receive but are unable to send mail, please check the following settings:
    1. Click "Tools", then "E-Mail Accounts"
    2. Click "View or change existing email accounts" and click Next
    3. Double-click your email account, which is probably labeled "mail.pacific.net"
    4. In the lower right corner of the window that appears, click on "More Settings"
    5. At the top of the window that appears, click the "Outgoing Server" tab.
    6. Check the "My outgoing server (SMTP) requires authentication" box.
    7. Below that, make sure the dot is in "Use same settings as my incoming mail server"
    8. At the top of the screen, click the "Advanced" tab.
    9. Here, there are two boxes that say "This server requires an encrypted connection (SSL)". Check them both.
    10. Next to "Incoming server (POP3)" the port number should have changed automatically to 995.
    11. Next to "Outgoing server (SMTP)" change the port number from 25 to 587, and click OK to close this window.
    12. Click "Next", then "Finish" to save the changes.


Microsoft Outlook 2007

  1. Click on Tools, then Account Settings.
  2. Click the "New..." button at the top of the window that appears.
  3. Check the box that says "Manually configure server settings or additional server types" and click Next to continue.
  4. Make sure "Internet E-mail" is selected (it should be the default choice) and click Next to continue.
  5. Fill out the screen as follows, then click Next to continue.
    • Your Name = your name
    • E-mail Address = username@pacific.net
    • Account Type = POP3 (which should already be the default choice)
    • Incoming Mail Server = mail.pacific.net
    • Outgoing Mail Server (SMTP) = mail.pacific.net
    • User Name = your username (do not include @pacific.net)
    • Password = your password
    • Remember Password = checked
    • Require logon using Secure Password Authentication (SPA) = not checked
  6. Click Next, then Finish to save your settings.
  7. Now you're back in the Accounts window. Double-click your email account, which is probably named "mail.pacific.net"
  8. In the lower right corner of the window that appears, click on "More Settings"
  9. At the top of the window that appears, click the "Outgoing Server" tab.
  10. Check the "My outgoing server (SMTP) requires authentication" box.
  11. Below that, make sure the dot is in "Use same settings as my incoming mail server"
  12. At the top of the screen, click the "Advanced" tab.
  13. Check the box that says "This server requires an encrypted connection (SSL)". Next to "Incoming server (POP3)" the port number should have changed automatically to 995.
  14. Next to "Use the following type of encrypted connection" click where it says "None" and choose "TLS" instead.
  15. Next to "Outgoing server (SMTP)" change the port number from 25 to 587 and click "OK" to close this window.
  16. Click "Next" then "Finish" to save the changes, and click Close to close the Accounts window.
    If you find you can receive but are unable to send mail, please check the following settings:
    1. Click on "Tools", then "Account Settings"
    2. Double-click your email account, which is probably named "mail.pacific.net"
    3. In the lower right corner of the window that appears, click on "More Settings"
    4. At the top of the window that appears, click the "Outgoing Server" tab.
    5. Check the "My outgoing server (SMTP) requires authentication" box.
    6. Below that, make sure the dot is in "Use same settings as my incoming mail server"
    7. At the top of the screen, click the "Advanced" tab.
    8. Check the box that says "This server requires an encrypted connection (SSL)". Next to "Incoming server (POP3)" the port number should have changed automatically to 995.
    9. Next to "Use the following type of encrypted connection" click where it says "None" and choose "TLS" instead.
    10. Next to "Outgoing server (SMTP)" change the port number from 25 to 587 and click "OK" to close this window.
    11. Click "Next" then "Finish" to save the changes.

 

Apple Mail for Mac OS 10.2 Jaguar

  1. Click the Mail menu and click Preferences.
  2. At the top of the window that appears, click the Accounts category.
  3. Click the Add Account button.
  4. Make sure everything is set as follows. If a setting is not mentioned, leave it as-is. If you are told that the connection to the server could not be verified, just click Continue, as it's probably only because you're not connected to the Internet yet.
    • Account type = POP
    • Description = your email address or any other label that makes sense
    • Email Address = username@pacific.net
    • Full Name = Usually your first and last name, but anything will do
    • Incoming Mail Server = mail.pacific.net
    • User Name = your username
    • Password = your password
  5. For the Outgoing Mail Server, hold your mouse button down on the pop-up menu (which probably reads "None") and choose Add Server.
  6. Another window appears. Make sure it is set as follows:
    • Outgoing Mail Server = mail.pacific.net
    • Server Port = 587
    • Authentication = Password
    • User Name = your username
    • Password = your password
  7. Click OK to close this window, and click OK on the next screen to save the settings.
  8. Click the Mail menu and click Preferences.
  9. At the top of the window that appears, click the Accounts category.
  10. In the list of accounts, double-click your account.
  11. At the top of this window, click the Advanced tab.
  12. Check the box that says "Use SSL". The incoming port should automatically change from 110 to 995.
  13. Click OK on this screen to save your changes. You may then close the Accounts window using the red dot.
    If you find you can receive but cannot send mail, please check the following settings:
    1. Click the Mail menu and click Preferences.
    2. At the top of the window that appears, click the Accounts category.
    3. Click on your account in the list, and click the Edit button.
    4. Click the Options button at the bottom of the window.
    5. Make sure your outgoing mail server is set to mail.pacific.net.
    6. Change the Server Port setting from 25 to 587.
    7. Check the box that says Use Secure Sockets Layer (SSL)
    8. Change the Authentication pop-up menu from None to Password
    9. For User Name fill in your username (without @pacific.net)
    10. For Password, fill in your password.
    11. Click OK on both screens to save your changes, and then close the Accounts window with the red dot.

 

Apple Mail for Mac OS 10.3 Panther and 10.4 Tiger

  1. Click the Mail menu and click Preferences.
  2. At the top of the window that appears, click the Accounts category.
  3. In the lower right corner of the window, click the + sign, and follow the instructions in the assistant that appears, clicking Continue between screens.
  4. Make sure everything is set as follows. If you are told that the connection to the server could not be verified, just click Continue, as it's probably only because you're not connected to the Internet yet.
    • Account type = POP
    • Description = your email address or any other label that makes sense
    • Email Address = username@pacific.net
    • Full Name = Usually your first and last name, but anything will do
    • Incoming Mail Server = mail.pacific.net
    • User Name = your username
    • Password = your password
    • Use Secure Sockets Layer (SSL) = checked
    • Authentication = Password
    • Outgoing Mail Server = mail.pacific.net
    • Use Authentication = checked
    • User Name = Your username
    • Password = Your password
    • Use Secure Sockets Layer (SSL) = checked
    • Authentication = Password
  5. Click Done to save the settings.
  6. Click the red dot to close the Accounts window, if it is still open.
  7. If you find you can receive but cannot send mail, please check the following settings:
    1. Click the Mail menu and click Preferences.
    2. At the top of the window that appears, click the Accounts category.
    3. Click on your account in the list on the left.
    4. Towards the right, make sure the Account Information tab is highlighted in blue.
    5. At the bottom of this screen, click the Server Settings button.
    6. Make sure your outgoing mail server is mail.pacific.net
    7. Check the box that says "Use Secure Sockets Layer (SSL)"
    8. Change the Server Port from 25 to 587.
    9. Change the Authentication pop-up menu from "None" to "Password"
    10. Enter your username (without @pacific.net on the end) and your password in the boxes below.
    11. Click OK to save your changes.
    12. Close the window with the red dot, and click Save to save your changes if prompted.

 

Apple Mail for Mac OS 10.5 Leopard

  1. Click the Mail menu and click Preferences.
  2. At the top of the window that appears, click the Accounts category.
  3. In the lower right corner of the window, click the + sign, and follow the instructions in the assistant that appears, clicking Continue between screens.
  4. Make sure everything is set as follows. If you are told that the connection to the server could not be verified, just click Continue, as it's probably only because you're not connected to the Internet yet.
    • Full Name = Usually your first and last name, but anything will do
    • Email Address = username@pacific.net
    • Password = your password
    • Account type = POP
    • Description = your email address, or any other label that makes sense
    • Incoming Mail Server = mail.pacific.net
    • User Name = your username (without @pacific.net)
    • Password = Your password
    • Use Secure Sockets Layer (SSL) = checked
    • Authentication = Password
    • Description (for outgoing mail server) = leave this blank
    • Outgoing Mail Server = mail.pacific.net
    • Use only this server = checked
    • Use Authentication = checked
    • User Name = Your username (without @pacific.net)
    • Password = Your password
    • Use Secure Sockets Layer (SSL) = checked
    • Authentication = Password
  5. Click Create to save the settings.
    If you find you can receive but cannot send mail, please check the following settings:
    1. Click the Mail menu and click Preferences.
    2. At the top of the window that appears, click the Accounts category.
    3. Click on your account in the list on the left.
    4. Towards the right, make sure the Account Information tab is highlighted in blue.
    5. At the bottom of this screen, next to "Outgoing Mail Server (SMTP)" there will be a pop-up menu listing your current outgoing mail server, probably "mail.pacific.net". Hold your mouse button down, and choose "Edit Server List"
    6. In the top half of the screen that appears, make sure "mail.pacific.net" is highlighted.
    7. In the bottom half of the screen, click the Advanced tab.
    8. Click the circle that says "Use custom port) and type 587 in the box.
    9. Check the box that says "Use Secure Sockets Layer (SSL)"
    10. Change the Authentication pop-up menu from "None" to "Password"
    11. Enter your username (without @pacific.net on the end) and your password in the boxes below.
    12. Click OK to save your changes.
    13. This step may not be necessary. Make sure your "Outgoing Mail Server (SMTP)" setting now reads "mail.pacific.net:yourusername". Of course, "yourusername" will be whatever your username with us is. If it has reverted to "None", as sometimes happens in Mac OS 10.5, choose "mail.pacific.net:yourusername"
    14. Close the window with the red dot, and click Save to save your changes when prompted.

 

Apple Mail for Mac OS 10.6

  1. Click the Mail menu and click Preferences.
  2. At the top of the window that appears, click the Accounts category.
  3. In the lower right corner of the window, click the + sign, and follow the instructions in the assistant that appears, clicking Continue between screens.
  4. Make sure everything is set as follows. If you are told that the connection to the server could not be verified, just click Continue, as it's probably only because you're not connected to the Internet yet.
    • Full Name = Usually your first and last name, but anything will do
    • Email Address = username@pacific.net
    • Password = your password
    • Account type = POP
    • Description = your email address, or any other label that makes sense
    • Incoming Mail Server = mail.pacific.net
    • User Name = your username (without @pacific.net)
    • Password = Your password
    • Use Secure Sockets Layer (SSL) = checked
    • Authentication = Password
    • Description (for outgoing mail server) = leave this blank
    • Outgoing Mail Server = mail.pacific.net
    • Use only this server = checked
    • Use Authentication = checked
    • User Name = Your username (without @pacific.net)
    • Password = Your password
    • Use Secure Sockets Layer (SSL) = checked
    • Authentication = Password
  5. Click Create to save the settings.
    If you find you can receive but cannot send mail, please check the following settings:
    1. Click the Mail menu and click Preferences.
    2. At the top of the window that appears, click the Accounts category.
    3. Click on your account in the list on the left.
    4. Towards the right, make sure the Account Information tab is highlighted in blue.
    5. At the bottom of this screen, next to "Outgoing Mail Server (SMTP)" there will be a pop-up menu listing your current outgoing mail server, probably "mail.pacific.net". Hold your mouse button down, and choose "Edit SMTP Server List"
    6. In the top half of the screen that appears, make sure "mail.pacific.net" is highlighted.
    7. In the bottom half of the screen, click the Advanced tab.
    8. Click the circle that says "Use custom port) and type 587 in the box.
    9. Check the box that says "Use Secure Sockets Layer (SSL)"
    10. Change the Authentication pop-up menu from "None" to "Password"
    11. Enter your username (without @pacific.net on the end) and your password in the boxes below.
    12. Click OK to save your changes.
    13. This step may not be necessary. Make sure your "Outgoing Mail Server (SMTP)" setting now reads "mail.pacific.net:yourusername". Of course, "yourusername" will be whatever your username with us is. If it has reverted to "None", as sometimes happens in Mac OS 10.6, choose "mail.pacific.net:yourusername"
    14. Close the window with the red dot, and click Save to save your changes when prompted.


Apple iPhone/iPod Touch email setup

    These instructions were written for iPhones and iPods running iOS 4.0. Screens for earlier versions may vary slightly, but should still be mostly the same.
  1. Tap Settings, then tap "Mail, Contacts, Calendars"
  2. Tap "Add Account..." then tap "Other"
  3. Tap "Add Mail Account"
  4. On this screen, type your name, email address, and password. Description can be anything, but the iPhone will suggest Pacific. Then tap "Next" in the upper-right corner of your screen to continue.
  5. On this screen, tap "POP"
  6. Under "Incoming Mail Server", tap "Host Name" and type mail.pacific.net
  7. "User Name" is the part of your email address before the @ sign.
  8. Scroll down, and under "Outgoing Mail Server", tap "Host Name" and type mail.pacific.net.
  9. Tap "User Name" and type your username again, without @pacific.net, and type your password on the next line.
  10. In the upper-right corner of the screen, tap "Save" to verify and save your settings.

Apple iPad email setup

  1. Tap Settings, then tap "Mail, Contacts, Calendars"
  2. Tap "Add Account..." then tap "Other"
  3. Tap "Add Mail Account"
  4. On this screen, type your name, email address, and password. Description can be anything, but the iPad will automatically fill in your email address. Then tap "Save" in the upper-right corner of your screen to continue.
  5. On this screen, tap "POP"
  6. Under "Incoming Mail Server", tap "Host Name" and type mail.pacific.net
  7. "User Name" is the part of your email address before the @ sign.
  8. Scroll down, and under "Outgoing Mail Server", tap "Host Name" and type mail.pacific.net.
  9. Tap "User Name" and type your username again, without @pacific.net, and type your password on the next line.
  10. In the upper-right corner of the screen, tap "Save" to verify and save your settings.

Smartphones - All Types

      Please consult your cell provider, or phone manufacturer, or email software
      provider's help pages for specific instructions for your smartphone.

      Below are recommended settings for secure connections.
      Note that you may need to go into the Advanced Settings dialog on your smartphone
      to adjust security, port, and "leave mail on server" settings.

      Full Name = Usually your first and last name, but anything will do
      Email Address = username@pacific.net
      Password = your password
      User Name = your username (same as email, without the @pacific.net)

      Incoming Mail Server = mail.pacific.net
      • Account type = POP3 or IMAP - *You choose (see below)*. Please email us with questions
      • Security = SSL
      • Port = 995 for POP3
      • Port = 993 for IMAP
      • Leave mail on server = YES
      Outgoing Mail Server = mail.pacific.net
      • Security = TLS
      • Port = 587
      • Enable Authentication (Server requires authentication) using your username and password.
    *POP3 or IMAP* choice:
    Some software will only allow you to use IMAP.
    Usually, when you delete mail using IMAP, it is also DELETED from the mail server.
    This can also be the default with POP3.
    So, be sure to properly configure your smartphone settings and verify that your smartphone is not removing mail from the server that you also want to access from another computer or webmail.