Pacific Internet - Ukiah, California

Contact Support

Request for Support

There are numerous sources for assistance in solving basic problems right here on our website, along with links to other helpful sites. Pacific Internet encourages you to make use these many resources should you have any problems or questions. If you have tried unsuccessfully to solve a problem and would like an answer via telephone or email, please supply the following information. Incomplete or inaccurate information will delay or even prevent a response, so please review all of your information before posting. During business hours, this form will generate an email or telephone response to you from tech support within an hour. Response during evening and weekend hours will occasionally take longer.




If you are getting a specific error message, please paste it here.

What kind of problem are you having?

Which operating system are you using?

Which mail program are you using?

If you are experiencing a website problem, what is the URL (address) of the site or page?

Please describe your problem. Try to include as many details as possible, including error messages. If there is no error message or number, please describe what you are clicking on and what happens or does not happen next.