Forwarding as Attachments
Forwarding Messages as Attachments
Unbeknownst to many, there are multiple ways to forward a message.
A message can be forwarded
as an attachment.
If you forward a message to support, you should forward the message as an attachment.
The Wikipedia page on email forwarding has a nice summary of the differences between these two forwarding styles.
The reason we request you forward messages to support as attachments is so support has access to the original message's full headers.
Without them, they will probably not be able to help you, or their help will be a guess, at best.
Mail Client Settings
The way you forward a message as an attachment depends upon your mail client. Refer to your mail–program–of–choice's documentation for instructions on how to forward messages as attachments. For convenience, we provide a couple examples here.
There are several ways to forward a message as an attachment in Thunderbird.
The easiest is probably to right–click the message, then choose Forward As ⇒ Attachment.
You can also have Thunderbird use this method by default, by setting it in your Preferences (called
Options on some systems), under the Composition section, in the General tab.
Since we offer SquirrelMail as a webmail option to, you, our customers, we'll show you how to forward messages as attachments there too. Under Options ⇒ Display Preferences ⇒ Message Display and Composition, check the option for Enable Forward as Attachment. Then, when you forward a message, it will be sent as an attachment instead of inlined.
Like pretty much anything else, lo and behold, even the ever–buggy Apple Mail makes forwarding messages as attachments as easy as a ctl–click:
You can also choose the option from the Message menu.
Windows Live Mail
Once again, the ubiquitous right–click appears, this time in Windows Live Mail. It seems reasonable to expect this to also work in the various Outlook clients.
Lastly, there is also a menu option on the Ribbon, under the Home tab, under the Forward menu (click the arrow):