Pacific Internet - Ukiah, California

Android Email

Configuring the Android Email App

Note: The default mail application on Android devices can vary significantly, so the images below may not perfectly match what you see on your device.

Changing Settings of an Existing Account

To view your existing settings, open the Email app and go to your inbox. On the upper left, tap the button that has three horizontal bars. Select Manage Accounts. To modify your settings, tap where your email address is listed.

Finding Settings Manage Accounts - Modify

On the next screen, tap More Settings.

Under "Server Settings", tap Incoming settings or Outgoing settings to get to each respective area.

Initial Settings More Settings

The incoming settings pictured are for an IMAP account. If you have a POP3 account, use port 110 for your incoming server. The outgoing server information is the same for either account type.

Incoming Settings Outgoing Settings

NOTE: You are unable to change your username in the Incoming Settings in this mail program. If you need to change your username to include "" at the end, you will need to delete the account on the device and set it back up with the correct username. If you need help removing your account, click here.

Setting Up a New Account

If no other email accounts exist on this device, opening the app will take you to a screen where you can enter your email address. Enter your full email address and your password, and then tap Next.

The next screen will ask you what type of account you want to set up. This is up to you, but we typically recommend IMAP if you have multiple devices and want your mail to stay synchronized across all of them. If you are unsure what to choose, check out our FAQ.

New Account Account Type

Once you choose your account type, you'll come to the "Incoming Server Settings" screen.

By default, the app will fill in only the first part of your email address in the username field. If you chose POP3 for your account type, you will see an extra setting for when mail should be deleted off the server. The default is never, but you can choose to have mail deleted from your POP3 account when you delete it from your device.

IMAP Server Settings POP3 Server Settings

Make sure you add to the end of your username; your username is your full email address!

After making sure you have the correct settings for your account type, tap Next to configure your "Outgoing Server Settings".

The outgoing server should be You will need to be sure to change your security settings again on this screen, as the default setting is None.

Tap Next to configure your "Account Options". These choices are entirely up to you. The default settings are pictured, but you may want to alter these to suit your needs.

Outgoing Server Settings Account Options

After selecting your choices, tap Next. You will be able to name the account and set the name that shows up when messages are sent from this device (such as your first and last name). Tap Done when you have finished to enter your Inbox.

Removing an Account

To remove an account, open the Email app and go to your inbox. On the upper left, tap the button that has three horizontal bars (pictured below). Then select Manage Accounts. Tap on the trash can icon in the top right.

Finding Settings Manage Accounts - Delete

Select the account you want to remove – the checkbox will turn green when the account is selected. Tap Done and another screen will pop up to confirm that you want to remove this account. Tap Remove to remove the account.

Select Account for Removal Remove Account

Common Mail Clients

You can use the following guides to help configure your mail program:

If your mail client is not listed, or you do not know what mail client you use, please contact support and a technician will help you.

Incoming & Outgoing Settings

IMAP (Incoming)
Port: 993 (TLS/SSL enabled)
143 (STARTTLS enabled)
Password: Email address password
POP3 (Incoming)
Port: 995 (TLS/SSL enabled)
110 (STARTTLS enabled)
Password: Email address password
SMTP (Outgoing)
Do not use!
Port: 587 (STARTTLS enabled)
Password: Email address password

Authentication is always required.

Usernames are case-sensitive and should be lowercase.